Personalization FAQ
Have questions about customizing your Asbury House Design drinkware? We've got you covered. If you don't see your answer below, reach out to us at team@asburyhousedesign.com — we're happy to help.
How do I enter my name or design?
After selecting your product and color, you'll see a personalization field right on the product page. Simply type your name, word, or phrase exactly as you'd like it to appear on your tumbler. For custom designs or logos, use the file upload field to attach your artwork. If no upload field appears, email your file to team@asburyhousedesign.com with your order number right after checkout.
Will I receive a proof before my order is made?
We do not provide proofs by default in order to keep your production time as fast as possible. By submitting your order, you are approving the name, spelling, capitalization, and design exactly as entered. If you'd like to request a proof before production begins, please email us at team@asburyhousedesign.com immediately after placing your order — note that requesting a proof may extend your production timeline beyond our standard 24-business-hour turnaround.
How does personalization timing work?
All personalized orders are produced within 24 business hours of purchase. Business hours are Monday through Friday, excluding holidays. Orders placed on weekends or holidays will begin production on the next business day. Once your order ships, you'll receive a tracking notification by email.
What if I make a spelling or capitalization mistake?
We engrave or print exactly what you submit — so please double-check your entry before completing checkout. If you notice a mistake immediately after ordering, email us at team@asburyhousedesign.com as soon as possible. We will do our best to catch it before production begins, but we cannot guarantee changes once an order is in queue. Orders produced with the spelling or capitalization as submitted are not eligible for a reprint at no charge.
How should I send my artwork or logo file?
For the best result, please send artwork as a vector file (.AI, .EPS, or .PDF) or a high-resolution PNG (at least 300 dpi) with a transparent background. Low-resolution or blurry images may not engrave or print cleanly. Email your file to team@asburyhousedesign.com with your order number in the subject line. Our team will confirm receipt and let you know if any adjustments are needed.
How do I contact the Asbury House Design team?
We're here to help! Reach us anytime at team@asburyhousedesign.com. We aim to respond to all inquiries within one business day. You can also visit our Contact page to send us a message directly.