Shipping policy

Shipping Policy

Most items in our shop are personalized and made to order. For these orders, two things happen before your order arrives: we make it, then a carrier delivers it. Those are two separate steps.

Production Time

Most personalized tumbler orders are completed within 24 business hours, Monday through Friday. Larger or more complex orders, such as bulk quantities or detailed custom artwork, may take longer. If anything about your order needs clarification, we will contact you before we make it. That exchange may affect the production timeline.

Production time is separate from carrier transit time. Completing your personalized item within 24 business hours does not mean it will arrive within 24 hours.

Carrier Transit Time

Once your order is completed and handed to the carrier, delivery time depends on the shipping method selected at checkout and your delivery address. Shipping estimates do not include made-to-order production time. Carrier delivery estimates are not guaranteed arrival dates.

Tracking

When your order ships, you will receive a shipping confirmation email containing your tracking information. Follow the tracking link for the carrier’s latest delivery updates. Tracking may not show movement immediately after a shipping label is created.

Carrier Delays

Weather, holidays, peak-season volume, and other carrier disruptions can delay delivery after your order leaves our shop. If tracking stops updating or shows a delivery exception, email us with your order number and we will help look into the shipment and available next steps.