Return & Refund Policy

At Asbury House Design, we take great pride in producing exceptional-quality products. Every order is carefully reviewed before production, and all personalized products receive a digital proof for customer approval whenever applicable.

Personalized & Custom Products

Because personalized products are created specifically for you, all personalized, custom-printed, laser-engraved, and UV-printed items are non-refundable and non-returnable once production has begun.

Customers are responsible for reviewing and approving their digital proof carefully. By approving your proof, you confirm that all spelling, artwork, layout, and design details are correct.

Non-Personalized Products

Non-personalized products may be returned within 30 days of delivery if they are unused, in their original condition, and returned in the original packaging.

Customers are responsible for return shipping costs unless the item was received damaged or we made an error.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Photos of the product and packaging

We will work quickly to make it right through a replacement or refund when appropriate.

Order Changes & Cancellations

Orders may be modified or canceled before production begins.

Once production has started, personalized orders cannot be canceled or changed.

Questions

If you have any questions regarding your order, please contact us before placing your order. We are committed to providing exceptional customer service and creating products you’ll be proud to own.